Mandarin Bilingual Customer Care Rep<br />
POSITION RESPONSIBILITIES<br />
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• Consults with customers over the phone or via the web following client processes and procedures processing information, orders, requests, or comments in an efficient manner.<br />
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• Learns and utilizes client software and client's partners systems (primarily web-based) and sells and/or services client products according to established performance guidelines.<br />
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• Demonstrates excellent communication and computer skills.<br />
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• Establishes and develops relationships with client personnel, client partners and co-workers.<br />
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• Resolves customer problems and complaints with a sense of urgency.<br />
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• Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly to the customer.<br />
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• Follows up on contacts to ensure customer satisfaction.<br />
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• Accurately captures data and inputs to Client and Alta systems.<br />
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• Serves as company ambassador delivering quality product information and assistance.<br />
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• Recommends ideas for process improvement to manager.<br />
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• Performs essential duties in a way that is consistent with client culture, philosophies, and policies in an effort to build their brand/s and sales.<br />
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REQUIREMENTS:<br />
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1. Start date: June 22, 2015<br />
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2. Product training: 1.5 weeks<br />
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3. Work schedule: 7:00 AM – 10:00 PM, Monday – Friday. Ideally, the candidates would have availability between these hours.<br />
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4. Type of work: 90% Phone, 5% Email, and 5% Letter<br />
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5. Nationality: Filipino or Permanent Residence (required due to urgency, for foreigners we will need at least a month to process their working visa)<br />
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6. Educational Background: Preferably, with Bachelor’s degree but we can consider undergrads with experience.<br />
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7. Salary Structure and Range: Php50,000-70,000 salary ( Base Pay & Language Premium) + Benefits upon regularization ( Php2000 Transportation Allowance , Php500 Rice Allowance, HMO coverage plus 2 dependents, Group Life insurance, 15days VL per year, 15days SL per year {unused SLs are convertible to cash})<br />
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8. Account/Campaign: Consumer Packaged Goods (CPG) – SC Johnson<br />
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9. Minimum years of Experience: Preferably, with at least 6 months experience but again, we can consider those without BPO experience.<br />
Email：haneno520@gmail.com<br />
contact number：09054838127
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